Privacy Policy

Last updated: December 2025

1. Information We Collect

When you interact with jalzo via WhatsApp, we collect:

• WhatsApp phone number — to identify you and send order updates
• Name — if shared during conversation
• Delivery location — GPS coordinates or typed address you provide
• Order details — number of cans, amount, delivery slot, order status
• Message content — only what you send to our WhatsApp number for processing your order

2. How We Use Your Information

We use your information solely to:

• Process and deliver your water orders
• Send order confirmations and delivery updates via WhatsApp
• Assign delivery vendors to your location
• Respond to support queries
• Improve our service quality

We do not use your information for marketing without your explicit consent.

3. WhatsApp Messaging & User Consent

By initiating a conversation with jalzo on WhatsApp (sending us a message), you consent to receiving order-related messages from us. These include:

• Order confirmation messages
• Delivery status updates
• Vendor assignment notifications
• Rating and feedback requests after delivery

We use WhatsApp Business API and comply with WhatsApp's Business Policy. We only send messages within the permitted 24-hour customer service window or via pre-approved message templates.

4. Data Storage

Your data is stored securely on Railway (cloud infrastructure) in a PostgreSQL database. We store customer records, order history (up to 12 months), and session data that is deleted after your conversation ends.

5. Data Sharing

We do not sell your personal data. We share limited information only with:

• Delivery vendors — your delivery address and order details to complete delivery
• Infrastructure providers — Railway (hosting), Meta/WhatsApp (messaging platform)

6. Your Rights

You have the right to request access to your data, request deletion of your account, or opt out of future messages by sending "STOP" to our WhatsApp number.

To exercise these rights, message us at +91 78568 94792.

7. Data Security

We use encrypted database connections, secure API communication, and limited staff access to protect your information.

8. Children's Privacy

Our service is not directed at children under 13. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this policy from time to time. Continued use of our service constitutes acceptance. We will notify active users of significant changes via WhatsApp.

10. Contact Us

• WhatsApp: +91 78568 94792
• Email: [email&#